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Help from the mart.

Good questions!

Shipping, tracking, cancellations, returns, wholesale, and sticker questions.

Shop questions

How are sticker/small print orders handled?
Sticker and print orders are shipped as USPS untracked letter mail! That means I ship via postage stamp and the cost of shipping is the cost of a single stamp regardless of distance. I do not charge for packaging material or time since I want my shop to be as accessible as possible c:
What if I want my sticker/small print order tracked?
You may upgrade shipping to USPS Ground Advantage for tracking. It will be the option “Tracked Shipping” when checking out. The cost is based on the current USPS rate for tracked rigid mail. We send an extra sticker for these orders to offset the extra cost of shipping!
I just placed an order! How long does it take to ship?
Processing times are in the details of each item in my shop. Generally, it takes me 1-3 business days to prep, pack and ship orders! After I drop off your order, it is entirely up to the post office how long it takes to reach you. Holidays and local events may cause shipping delays.
Are you accepting international orders?
At the moment, I am not accepting international orders. If that changes, I will update the shop to let everyone know :)
Help! Tracking says my package was delivered but I don't see it!
This is an occasional problem with all shipping partners where carriers might mark a package as delivered before they get to you. Unfortunately, I can not prevent this from happening. I would give it a few days before reaching out to the Post Office or shipping partner (depending on which shipping you selected) to see if they can investigate. If that doesn't turn up any results, please reach out to Etsy support as they have more tools at their disposal in this scenario!
Do you sell your items for wholesale?
Not yet as I am new and still building up a small stock slowly. However, I would be open to discussing wholesale if you shoot me a message here ૮ • ﻌ - ა
Oops! I accidentally ordered something, may I cancel?
Please reach out to me as soon as possible if you need to cancel your order. Cancellations are permitted only if I have not packed and stamped your order. I generally process orders the same day after you order which is why my policy is cancellations within 1 hour of ordering. Thank you for your consideration!
Can I return my order?
DurihanMart does not accept returns at the moment. Please be sure of your order when you submit. We are thankful for all orders and promise we will prepare your order with care (๑•̀ㅂ•́)ง✧
Are your stickers waterproof?
Please read the sticker description for more detailed info on your sticker. I will say that most of the stickermakers I partner with produce waterproof stickers and some UV proof their stickers as well.
What do I do if there's an issue with my sticker?
I quality check all my stickers since my shop is small enough at the moment. However, if you notice any issues within the first 12 hours of getting your order, you may reach out to me with photos for an exchange.

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DurihanMart’s illustrated stickers and magnets. Browse clear, weatherproof, holographic, and glitter stickers, sticker sets, or magnets. Visit shop all to find a favorite.

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